hai77 Privacy Policy

1. Data Controller & Contact

hai77 ("the Platform", "we", "us", "our") acts as the data controller in respect of the personal data collected from users ("you", "the user", "the player") via hai77.bet. As data controller, hai77 determines the purposes and means by which your personal data is processed. We are responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions, concerns, or requests relating to the handling of your personal data under this Privacy Policy, you may contact our Data Protection team by email. Our contact address for all privacy-related matters is: [email protected] (plain text — not a clickable link). Please include the subject line "Privacy Request" along with your registered username and a clear description of your query. We aim to respond to all privacy-related correspondence within five (5) business days, measured in Bangladesh Standard Time (UTC+6).

Where we act as a data processor on behalf of a third-party data controller (for example, when processing data on behalf of a game provider for the purpose of delivering live casino content), we do so strictly under the instructions of that controller and in accordance with applicable data processing agreements.

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2. What Personal Data We Collect

hai77 collects personal data from you in several ways: directly when you register and use the Platform, automatically through technical systems as you interact with the site, and occasionally from third-party sources such as payment processors or identity verification services. The categories of personal data we collect include the following:

Registration and Identity Data

When you open an account on hai77, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create your account, verify your identity, and comply with our Know Your Customer (KYC) obligations. You may also be asked to provide a copy of a government-issued photo identification document (such as your National ID Card or passport) and a proof of address document.

Financial and Payment Data

To facilitate deposits and withdrawals, we collect information about the payment methods you use, including your bKash or Nagad account number, bank account details where applicable, and transaction reference numbers. We do not store full card numbers on our servers — card payment data is handled by our certified payment processing partners, who operate under their own data security standards.

Account Activity Data

We maintain records of your activity on the Platform, including bet history, game play sessions, deposit and withdrawal transactions, bonus claims, and customer support interactions. This data is used to manage your account, resolve disputes, and detect fraudulent activity.

Technical and Device Data

When you access hai77.bet, our systems automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, language preferences, referring URL, and session duration. This data helps us maintain platform security, diagnose technical issues, and improve the user experience.

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3. How We Use Your Data

hai77 processes your personal data only where we have a lawful basis to do so. The primary lawful bases we rely on are: (a) performance of a contract — where processing is necessary to provide the services you have requested; (b) compliance with a legal obligation — where processing is required by applicable law, such as AML and KYC regulations; (c) legitimate interests — where processing is necessary for purposes that are not overridden by your fundamental rights; and (d) consent — where you have given specific, informed consent to a particular type of processing, such as receiving promotional communications.

Specifically, we use your personal data for the following purposes:

• Account management: Creating, maintaining, verifying, and administering your hai77 player account.
• Service delivery: Processing your bets, managing game sessions, crediting winnings, and handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Identity verification and KYC: Confirming your identity and age (18+ requirement), verifying your payment methods, and satisfying our anti-money laundering obligations.
• Fraud prevention and security: Detecting and investigating suspicious activity, preventing unauthorised account access, identifying collusion or bonus abuse, and maintaining the integrity of the Platform.
• Customer support: Responding to your queries, resolving disputes, processing complaints, and improving our support processes.
• Responsible gaming: Monitoring play patterns to identify signs of problem gambling, applying self-exclusion requests, and enforcing deposit limits or time-out periods at your request.
• Legal compliance: Retaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities, and enforcing our Terms and Conditions.
• Platform improvement: Analysing aggregated usage data to improve game selection, site performance, payment flows, and overall user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without providing a means for human review.

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4. Cookies & Tracking Technologies

hai77 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and gather anonymised analytics data. A cookie is a small text file placed on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot carry viruses.

Types of Cookies We Use

hai77 does not use third-party advertising cookies or cross-site tracking pixels that profile your browsing behaviour outside of hai77.bet. Analytics data collected via cookies is aggregated and anonymised before being used for any internal reporting purpose.

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core features of the Platform. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.

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5. Data Sharing & Third Parties

hai77 does not sell your personal data to any third party. We do not share your information with advertisers, data brokers, or any other commercial entity for their own marketing purposes. We may, however, share specific categories of personal data with selected third parties where this is necessary to provide our services, comply with the law, or protect the Platform's integrity. The categories of third parties with whom we may share data are as follows:

Payment Processing Partners

To process your deposits and withdrawals, we share relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and participating Bangladeshi banks (including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank). These providers receive only the data necessary to execute the specific transaction and are contractually obligated to handle it securely.

Identity Verification Services

For KYC compliance, we may engage certified third-party identity verification providers who assist in validating the documents you submit. These providers process your identity data under strict contractual and technical security controls and are not permitted to use your data for any purpose other than the verification service.

Game Software Providers

Games on hai77 are delivered by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. In order to deliver live game sessions and RNG games to your device, your session identifier and anonymised player data may be transmitted to the relevant game provider's servers. These providers do not receive your full personal profile — only the session data required for game delivery.

Legal and Regulatory Authorities

Where required by applicable law, court order, or the lawful request of a competent regulatory or law enforcement authority, hai77 may disclose your personal data to the relevant body. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving hai77, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered users of any such transfer and ensure that the acquiring entity is bound by obligations consistent with this Privacy Policy before any transfer of personal data takes place.

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6. Data Security & Retention

hai77 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting internal access to personal data on a need-to-know basis, regular security audits, and penetration testing of our platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying us promptly if you suspect any unauthorised access to your account. In the event of a data security breach that is likely to result in a high risk to your rights and freedoms, hai77 will notify you without undue delay using the contact information registered to your account.

Data Retention Periods

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction to satisfy financial record-keeping obligations.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless the record relates to an unresolved dispute or legal matter.
• Technical and device data (logs): Retained for up to twelve (12) months for security monitoring and diagnostic purposes, after which they are anonymised or deleted.
• Marketing preferences: Retained until you withdraw your consent or request removal from our communications list.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

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7. Your Data Rights

As a user of the hai77 platform, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of them, please contact us at [email protected] with the subject line "Data Rights Request" and your registered username. We will respond within a reasonable timeframe, typically within 14 days for straightforward requests.

Please note that certain rights are subject to limitations. For example, we cannot delete data that we are legally obligated to retain (such as AML transaction records), and we cannot provide access to data that is protected by legal privilege or that relates to ongoing fraud investigations. Where we are unable to fulfil a request in full, we will explain the reason clearly.

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8. Policy Updates & Contact

hai77 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered users by sending an email to their registered address and by posting a prominent notice on hai77.bet at least seven (7) days before the updated policy takes effect. The date at the top of this document indicates when it was last revised.

We encourage you to review this Privacy Policy regularly to stay informed about how hai77 is protecting your data. Your continued use of the Platform following the effective date of any update constitutes your acknowledgement of the revised policy. If you disagree with any change to this policy, you have the right to close your account and request deletion of your data subject to our legal retention obligations.

For all privacy-related queries, correction requests, deletion requests, or general data protection concerns, please contact our team. Contact email: [email protected] (plain text — not a clickable link). Customer support is available 24 hours a day, 7 days a week, in English. Our team operates on Bangladesh Standard Time (BST, UTC+6) and will respond to formal data protection requests within five (5) business days.