hai77 Terms & Conditions

1. General Terms of Use

These Terms and Conditions ("Terms") set out the rules under which hai77 ("the Platform", "we", "us", "our") provides its online casino and sports betting services to registered users ("you", "the user", "the player") via the website hai77.bet and any associated mobile web interface. By accessing the Platform, registering an account, making a deposit, or participating in any game or betting activity, you enter into a binding legal agreement with hai77 and confirm that you accept these Terms without reservation.

hai77 reserves the right to amend, supplement, or replace any part of these Terms at any time. Where changes are material, we will notify registered users via their registered email address or a prominent on-site notice at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

These Terms are governed by and shall be construed in accordance with applicable international online gaming law. In the event of any inconsistency between translated versions and the English version of these Terms, the English version shall prevail. The English-language version available at hai77.bet/terms-conditions is the authoritative version of this agreement.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed severed from the agreement, and the remaining provisions shall continue in full force and effect. No waiver of any term by hai77 shall be construed as a waiver of any other term or of the same term on any future occasion.

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2. Eligibility & Age Requirement

To use the hai77 platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 18 years of age. Players aged 18 and above are the only individuals permitted to register, deposit, wager, or claim any promotion on hai77.
• You must be accessing the Platform in a jurisdiction where online gambling is not explicitly prohibited by local law applicable to you as an individual.
• You must be a natural person acting in your own capacity and on your own behalf — corporate or institutional accounts are not permitted.
• You must not be registered on any self-exclusion list, whether initiated by you on hai77 or through any third-party responsible gaming programme.
• You must not have had a previous hai77 account that was closed due to fraud, collusion, bonus abuse, or any other breach of these Terms.
• You must not be an employee, contractor, director, or close family member of any employee of hai77 or any of its affiliated software providers or payment partners.

hai77 reserves the right to request documentary proof of age and identity at any stage, including at the point of registration, at first withdrawal, or at any time a transaction or pattern of activity triggers our compliance review process. Failure to provide satisfactory verification documentation within the timeframe requested will result in the suspension of withdrawal rights until the verification is complete.

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3. Account Registration & Verification

Each individual player is entitled to hold exactly one (1) registered account on hai77. The existence of duplicate or multiple accounts held by the same individual — whether under the same or different personal details — is strictly prohibited. Where duplicate accounts are detected, hai77 reserves the right to close all duplicate accounts, void any bets placed from those accounts, and withhold any winnings accumulated during the period of duplication.

Registration Information

When registering, you are required to provide accurate, complete, and current information including but not limited to: your full legal name as it appears on your government-issued identification, your date of birth, your current residential address, a valid email address, and a mobile phone number registered in your name. You are responsible for keeping this information up to date. Providing false or misleading registration information constitutes a material breach of these Terms.

Know Your Customer (KYC) Verification

hai77 operates a Know Your Customer (KYC) verification process consistent with international anti-money laundering (AML) standards. You may be required to submit one or more of the following documents to complete verification:

• A government-issued photo ID such as a National ID Card (NID), passport, or driving licence.
• A recent utility bill, bank statement, or official correspondence confirming your residential address (dated within 3 months).
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash or Nagad account showing your registered name and number).

Verification is typically completed within 48 hours of document submission. During this period, your account remains active for gaming but withdrawal requests may be held pending successful verification. hai77 will not charge you any fee for the KYC process.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your username, password, or any one-time password (OTP) with any other person. If you suspect that your account has been accessed without your authorisation, you must contact hai77 customer support immediately. hai77 will not be liable for any loss arising from your failure to keep your login credentials secure.

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4. Deposits, Withdrawals & Payments

All financial transactions on hai77 are conducted in Bangladeshi Taka (BDT). The Platform does not charge a transaction fee on standard deposits or withdrawals; however, your payment provider (e.g., bKash, Nagad, Rocket, Upay) may apply their own applicable service charges, which are outside hai77's control.

Accepted Payment Methods

hai77 accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and standard bank transfer. The availability of specific payment methods may vary from time to time based on operational requirements. Minimum and maximum transaction limits are displayed within the cashier section of your account and are subject to change.

Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are credited to your hai77 wallet within seconds under normal operating conditions. Bank card and bank transfer deposits may take between 5 and 30 minutes depending on the processing institution. If a deposit is not reflected in your account within 2 hours, you should contact customer support with your transaction reference number.

Withdrawal Processing

Withdrawal requests are processed within an average of 15 minutes for mobile financial service accounts (bKash, Nagad, Rocket, Upay) once your account has passed KYC verification. Bank and card withdrawals may take up to 3 business days. hai77 reserves the right to conduct additional security checks on withdrawal requests above certain thresholds, which may extend the processing time. Withdrawals will only be paid to accounts or payment instruments that are verified as belonging to the registered account holder. Withdrawals to third-party accounts are strictly prohibited.

Responsible Payment Use

You must only deposit and withdraw funds using payment accounts that are registered in your own name. Deposits originating from joint accounts or accounts belonging to another person will be refused or returned. hai77 is not responsible for any delay or loss resulting from incorrect payment details submitted by the user.

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5. Bonuses & Promotions

hai77 offers promotional bonuses, free spins, deposit matches, cashback rewards, and other incentive programmes to eligible registered players. All bonuses and promotions are subject to the specific terms published alongside each individual offer, which form part of these Terms by reference. In the event of any conflict between general bonus terms and the terms of a specific promotion, the specific promotion terms shall prevail.

Wagering Requirements

Unless explicitly stated otherwise in the terms of a specific promotion, all bonus funds awarded to a player's account are subject to a wagering requirement before they may be converted to withdrawable cash. The applicable wagering multiplier, eligible games, minimum odds (for sports betting bonuses), and bonus expiry period are stated clearly in the terms of each promotion. Players are advised to review these terms before claiming any bonus. Claiming a bonus constitutes acceptance of the specific promotion terms.

Bonus Restrictions

The following restrictions apply to all bonuses unless a specific promotion explicitly states otherwise:

• Only one welcome bonus may be claimed per player, per household, and per payment method.
• Bonus funds may not be transferred between accounts or converted to any form of non-cash value.
• hai77 reserves the right to cancel or modify any promotion at any time where technical errors, system faults, or abuse are detected.
• Promotional offers are intended for recreational players only. Players whose betting patterns are identified as bonus-abusive may have their bonus eligibility restricted.
• Any attempt to exploit or manipulate bonus terms through coordinated betting strategies, use of multiple accounts, or other means constitutes a breach of these Terms and may result in account closure and forfeiture of all balances.

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6. User Obligations & Prohibited Conduct

By using the hai77 platform, you agree to conduct yourself in a lawful, responsible, and respectful manner at all times. The following acts are strictly prohibited and will result in immediate account suspension or permanent closure, forfeiture of balances, and where appropriate, referral to relevant authorities:

• Fraud and misrepresentation: Providing false identity information, submitting forged documents, or impersonating another person.
• Money laundering: Using the hai77 platform as a mechanism to deposit, cycle, and withdraw funds without genuine gaming intent, or for any purpose connected to the proceeds of criminal activity.
• Collusion: Coordinating with other players to manipulate game outcomes, exploit platform mechanics, or gain an unfair advantage in any game or betting market.
• Hacking and technical exploitation: Attempting to access the Platform's systems, databases, or APIs without authorisation; using bots, scripts, or automated tools to place bets or access account features; exploiting software bugs or errors for financial gain.
• Underage gambling: Registering or allowing access to the Platform by any person under the age of 18.
• Chargebacks: Initiating fraudulent payment disputes or chargebacks with your bank or payment provider in relation to deposits made to hai77.
• Threatening or abusive conduct: Directing threatening, abusive, or harassing communications toward hai77 staff or other users via any channel.

hai77 employs automated fraud detection systems that monitor account activity continuously. Where suspicious activity is detected, the Platform reserves the right to suspend account access pending investigation without prior notice. During any investigation, deposits may be frozen and withdrawal requests paused. hai77 will communicate the outcome of any investigation to the affected user within a reasonable timeframe.

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7. Game Rules & Betting Rules

All games available on hai77 are supplied by certified third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. Each game operates according to the rules established by its respective provider, which are accessible within the game interface. In the event of a discrepancy between hai77's general platform rules and a game provider's specific rules, the game provider's rules shall govern the outcome of any specific game.

RNG Certification and Fair Play

All random number generator (RNG) based games on hai77 use independently certified RNG technology. The theoretical return-to-player (RTP) percentage for each game is determined by the software provider and is displayed within the game's information panel. hai77 does not modify game outcomes or RTP values. Live dealer games are streamed in real time from certified studio facilities and are subject to the operational rules of the respective live game provider.

Sports Betting Rules

Sports bets placed on hai77 are subject to the betting rules published in the Sports section of the Platform. Key principles include:

• All bets are accepted at the odds displayed at the time the bet is confirmed. Subsequent odds changes do not affect accepted bets.
• Bets on events that are cancelled, postponed beyond 24 hours, or determined void under applicable competition rules will be settled as void, with stakes returned to the player's wallet.
• In the event of a technical error causing incorrect odds to be displayed, hai77 reserves the right to void affected bets and return stakes to the player.
• Live in-play bets are accepted subject to the Platform's real-time risk management. hai77 reserves the right to suspend in-play betting on any market at any time without notice.
• Maximum bet limits apply per selection and per event. These limits are displayed within the betslip and may vary by sport, market type, and account tier.

Disputed Game Outcomes

If you believe a game outcome or bet settlement is incorrect, you must raise a dispute within seven (7) days of the relevant transaction appearing in your account history. Disputes raised outside this window will not be considered. All disputes are reviewed by hai77's Customer Resolution team, and where relevant, the game log data provided by the software provider is used as the definitive record of events.

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8. Account Suspension & Closure

hai77 reserves the right to suspend, restrict, or permanently close any player account at its discretion, including but not limited to circumstances where: a player has breached these Terms; a player's account is subject to a fraud or AML investigation; a player's identity verification has failed; or a player's account has been inactive for a period exceeding 12 consecutive months.

Voluntary Account Closure

Players may request the closure of their own account at any time by contacting customer support. Before an account is closed, any verified withdrawable balance will be returned to the player via their preferred payment method. Bonus balances that have not met applicable wagering requirements will be forfeited upon voluntary account closure. If you are requesting account closure for responsible gaming reasons (e.g., self-exclusion), please inform the support team so that your account may be flagged accordingly and additional protective measures applied.

Inactive Accounts

An account is considered inactive if no login activity, deposit, withdrawal, or bet placement has occurred for a period of 12 consecutive months. Prior to designating an account as inactive, hai77 will send a notification to the registered email address. Inactive accounts may be subject to an inactivity administration fee of up to ৳200 per month, deducted from any remaining balance. Once the balance reaches zero, the account will be closed. Players may reactivate a dormant account at any time by contacting customer support and completing any outstanding verification requirements.

Consequences of Account Closure for Breach

Where an account is closed due to a breach of these Terms, hai77 reserves the right to withhold any outstanding balance pending the outcome of an investigation. Where the breach involves confirmed fraud, money laundering, or criminal conduct, any balance in the account may be forfeited in its entirety and the matter referred to the appropriate authorities. hai77 will not be liable to the user for any loss resulting from the closure of an account opened in breach of these Terms.