Responsible Gaming
at hai77 — Play Smart
hai77 is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. We believe that gambling should always be a form of entertainment — never a financial strategy or a coping mechanism. This page outlines the tools, guidance, and support resources available to help you stay in control.
At hai77, responsible gaming is not an afterthought — it is a core principle woven into every aspect of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar, and we take seriously the trust those players place in us. Our commitment is to ensure that every interaction with the hai77 platform is transparent, fair, and conducted with your best interests in mind.
Safe and Secure Platform
hai77 uses 256-bit SSL encryption to protect all user data and financial transactions. Our platform is monitored around the clock to detect and prevent fraudulent activity, ensuring a secure environment for every player.
Fair Play Standards
All games available on hai77 — from slots by Pragmatic Play and NetEnt to live casino tables by Evolution Gaming and Ezugi — use certified Random Number Generator (RNG) technology to guarantee fair and unbiased outcomes.
Player Well-Being First
We train our customer support team to identify signs of distress or problem gambling behaviour. If any player appears to be struggling, our team is empowered to proactively reach out with guidance and available support options.
Transparent Odds
hai77 does not obscure the house edge or Return to Player (RTP) figures for its games. We encourage all players to understand that gambling carries inherent risk and that outcomes cannot be predicted or controlled.
Strict Identity Verification
Every new account on hai77 is subject to a Know Your Customer (KYC) process to verify age and identity. We do not permit underage individuals to register, deposit, or participate in any game or betting market on our platform.
Always-On Support
Our English-language customer support team is available 24 hours a day, 7 days a week, to assist with responsible gaming requests including deposit limits, time-outs, and self-exclusion. Response times are typically under 10 minutes.
hai77 enforces a strict minimum age requirement of 18 years for all users. No individual under the age of 18 may register an account, make a deposit, place a bet, or claim a bonus on the hai77 platform. This policy is non-negotiable and is applied uniformly to all players regardless of location within Bangladesh.
During the registration process, every new user is required to confirm that they are at least 18 years of age. Following initial registration, all accounts are subject to our Know Your Customer (KYC) verification process. This requires the submission of a valid government-issued photo identification document, such as a Bangladeshi National Identity Card (NID) or a valid passport. We may also request a proof of address document such as a recent utility bill or bank statement.
Accounts that cannot be verified as belonging to an adult aged 18 or over will be suspended without prejudice. Any winnings accrued on an unverified or underage account may be forfeited in accordance with our Terms & Conditions. We take this obligation seriously and conduct periodic audits of our verification procedures to ensure compliance.
Age Verification — What We Check
hai77 provides a suite of practical tools designed to help you manage your gambling activity. These tools are available to all registered players at no cost, and can be activated instantly by contacting our support team or through your account settings. We strongly encourage every player to familiarise themselves with these features before they are needed.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Reducing a deposit limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period to give you time to reconsider.
Session Time Limits
Define a maximum duration for each gaming session. When your session limit is reached, you will be automatically logged out and shown a summary of your session activity. This tool is especially effective for players who find it easy to lose track of time while playing.
Time-Out / Cooling-Off Period
Request a temporary break from gambling by activating a time-out period of 24 hours, 7 days, 30 days, or a custom duration of your choice. During a time-out, your account will be suspended from all gaming activity. You cannot reverse a time-out once it is active, so it is a strong short-term protective measure.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing, how much you have wagered, and your net result for the current session. These notifications are delivered at intervals of your choosing (every 30 minutes, 60 minutes, or 90 minutes) and serve as an effective prompt to pause and reflect.
Loss Limits
Set a ceiling on the maximum net loss you are willing to accept over a given period. Once your loss limit is reached, you will be blocked from placing further bets until the limit period resets. This tool is separate from deposit limits and applies directly to net gaming loss rather than total funds deposited.
Promotional Opt-Out
Players who feel that promotional messages such as bonus offers, free spins, or cashback notifications contribute to unhealthy gambling behaviour can opt out of all marketing communications at any time. Essential account security communications are not affected by this setting.
Self-exclusion is the strongest player protection tool available on hai77. If you feel that gambling is having a negative impact on your life, your finances, or your relationships, we strongly encourage you to consider self-exclusion. This option is available to all registered players, is free of charge, and can be activated immediately.
When you request self-exclusion, your hai77 account will be fully suspended for the duration you specify. You will not be able to log in, deposit, place bets, or access any gaming content during the exclusion period. Any active bonuses will be cancelled. If you have a positive balance at the time of exclusion, you may request a withdrawal of those funds before the exclusion takes effect.
Self-exclusion periods available at hai77 are: 6 months, 1 year, 2 years, 5 years, or permanent (lifetime) exclusion. Once a self-exclusion period begins, it cannot be reversed or shortened under any circumstances. This is intentional — the purpose of self-exclusion is to create a firm, commitment-based barrier between you and gambling activity during a period when you feel vulnerable.
During a self-exclusion period, hai77 will also suspend all marketing communications to you. We will not send promotional emails, bonus offers, SMS alerts, or any other gambling-related content to your registered contact details. If you attempt to open a new account during a self-exclusion period, we reserve the right to close that account immediately and return any deposited funds.
Self-Exclusion Quick Guide
Problem gambling can develop gradually and is often difficult to recognise in oneself. The following are common warning signs that gambling may be moving from a recreational activity to a harmful habit. If you recognise several of these indicators in your own behaviour, we encourage you to use our player protection tools or contact support immediately.
The following questions are designed to help you reflect honestly on your gambling habits. This is not a clinical diagnostic tool, but it may help you identify whether your relationship with gambling is healthy and controlled. Answer each question honestly and consider your responses over the past 30 days.
How to Interpret Your Answers
If you answered Yes to one or two questions, your gambling habits may still be manageable but deserve closer monitoring. Consider setting deposit or session limits as a precaution.
If you answered Yes to three or four questions, your gambling behaviour shows signs of risk. We recommend activating a time-out period and speaking with our support team.
If you answered Yes to five or more questions, it is likely that gambling is having a significant negative impact on your life. Please consider self-exclusion and reaching out to a professional counselling service as soon as possible.
If you or someone you know is struggling with problem gambling, help is available. hai77 is committed to connecting players with the support they need. Below are the primary channels through which you can seek assistance — all available in English and accessible from anywhere in Bangladesh.
hai77 Responsible Gaming Support Team
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to set a deposit limit, request a time-out, or discuss a self-exclusion, our team will assist you promptly and confidentially. Contact us at [email protected] — plain text, not a clickable link. Please use the subject line "Responsible Gaming" for priority handling. All communications are treated with strict confidence.
Kaan Pete Roi — Mental Health Support (Bangladesh)
Kaan Pete Roi is a Bangladesh-based mental health and emotional support service that provides confidential telephone and online counselling to individuals experiencing distress, including those affected by problem gambling. Their trained counsellors operate in both English and Bengali and offer non-judgemental, compassionate support to callers from across Bangladesh including Dhaka, Sylhet, and Rajshahi.
Gamblers Anonymous International
Gamblers Anonymous is a worldwide fellowship of men and women who have joined together to address their common problem of compulsive gambling. The programme follows a 12-step recovery model and provides peer support through regular group meetings. Their international resources are available online in English and may be accessed by players in Bangladesh seeking community-based support and recovery guidance.
National Mental Health Institute (NIMH), Bangladesh
The National Institute of Mental Health (NIMH) in Dhaka, Bangladesh, provides professional psychiatric and psychological services to individuals experiencing behavioural health challenges including addiction and compulsive behaviour disorders. If you are in Dhaka or travelling to the capital, NIMH can be a valuable first point of contact for clinical assessment and treatment referral.
hai77 takes the protection of minors extremely seriously. We operate a strict 18+ policy and invest in technical and procedural safeguards to prevent underage individuals from accessing our platform. We also encourage parents and guardians to take proactive steps to protect young people in their household from exposure to online gambling content.
If you share a computer, mobile phone, or tablet with children or young people under the age of 18, we strongly recommend implementing parental control software to block access to gambling websites including hai77.bet. Several reputable tools are available that allow parents and guardians to restrict access to specific categories of website content.
We also strongly advise that you do not save your hai77 login credentials on shared devices, do not leave your account logged in on shared devices, and keep your account password strictly private. If you suspect that a minor has accessed your hai77 account, please contact our support team immediately at [email protected] — plain text, not a clickable link.
If hai77 has reasonable grounds to believe that a registered account is being operated by or on behalf of a person under the age of 18, we will suspend that account immediately pending a full investigation. Any funds held in an underage account will be handled in accordance with our Terms & Conditions, and the matter may be reported to relevant authorities where required by law.
Recommended Parental Control Tools
Ready to Play Responsibly with hai77?
Enjoy 3,500+ games, live cricket betting, and instant bKash and Nagad transactions — all within a platform built with your safety in mind. Set your limits, play within your means, and make every session enjoyable.